Last Updated: July 22, 2026
Changes to These Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we
will attempt to provide at least 30 days' notice before the new terms take effect. By continuing to
use our website and services after any changes become effective, you agree to be bound by the
revised Terms.
Shipping
We ship orders Monday through Friday according to the shipping schedule posted on our
Shipping Page.
Customers will receive a tracking number once their order has shipped. It is the customer's
responsibility to monitor tracking information, be available to receive the package, and provide
accurate shipping and contact information when placing an order.
Packages returned due to an incorrect address, refusal of delivery, or failure to collect a held
package are not eligible for a refund.
Orders may be shipped using FedEx, UPS, or other carriers at our discretion. We reserve the
right to change the shipping method if the selected service is unavailable or if an alternative
service is required to complete delivery.
Transit times provided by carriers are estimates only and are not guaranteed. Delays caused by
carriers, weather, natural disasters, mechanical failures, labor disputes, or other circumstances
beyond our control are not the responsibility of All About Feeders.
We reserve the right to delay shipments due to weather conditions, carrier disruptions, inventory
availability, or any circumstance that may jeopardize the safe delivery of live insects. Customers
may request shipment despite our recommendation; however, doing so may void eligibility for
our Live Arrival Guarantee.
We do not ship live products to Hawaii, international destinations, or any location where the
products are prohibited by law.
We do not ship Dubia Roaches to Florida.
Wholesale orders are shipped according to our wholesale shipping schedule. Shipping rates for
wholesale orders are calculated separately and are not eligible for promotional shipping
discounts.
Live Arrival Guarantee & Order Protection
Our Live Arrival Guarantee is available only on orders that include Order Protection at
checkout. Orders that do not include Order Protection are not eligible for live arrival claims,
refunds, replacements, or store credit for losses resulting from transit, weather, or delivery
conditions.
To qualify for the Live Arrival Guarantee, all of the following conditions must be met:
- Order Protection must be purchased at checkout.
- The package must be accepted on the first delivery attempt.
- The package must be brought indoors and opened immediately upon delivery.
- The customer must notify All About Feeders within 24 hours of delivery if there are any
issues and provide clear photographs of the insects and packaging. - Shipping and weather conditions must have met our shipping requirements at the time
the order was shipped. - The customer must have provided accurate shipping and contact information.
Customers who are unavailable to receive their package or who allow the package to remain
outdoors after delivery are not eligible for the Live Arrival Guarantee.
During periods of extreme heat or cold, we may delay shipments to protect the health of the
insects. Customers may request shipment despite adverse conditions; however, doing so may
void eligibility under the Live Arrival Guarantee.
If a qualifying order arrives dead on arrival, we may provide a replacement shipment or store
credit at our sole discretion. Shipping charges are non-refundable. If a replacement shipment is
issued, the customer may be responsible for applicable shipping charges.
Partial losses may be compensated with partial store credit based on the quantity affected.
All About Feeders reserves the right to determine eligibility for all live arrival claims.
Accounts
When creating an account, you agree to provide accurate, complete, and current information.
Failure to do so may result in suspension or termination of your account.
You are responsible for maintaining the confidentiality of your password and for all activity that
occurs under your account. You must notify us immediately of any unauthorized use of your
account.
Subscriptions
Subscription orders receive recurring delivery according to the frequency selected by the
customer.
Due to inventory fluctuations, we reserve the right to adjust subscription quantities to the next
available lower quantity when necessary. If a subscription is modified, we will attempt to notify
the customer by email.
Subscription pricing reflects the current product pricing on our website. If a subscription was
created during a promotional sale, pricing may increase when the promotion ends.
Subscriptions may be canceled at any time through the customer's account.
Order Cancellation
We reserve the right to cancel any order for any reason.
Customers wishing to cancel an order must contact us before the order enters processing. Once
a shipping label has been created or the order has begun fulfillment, cancellation may not be
possible.
Guarantee Disclaimer
Except as expressly stated in our Live Arrival Guarantee, all products and services are provided
"as is" without warranties of any kind, whether express or implied.
Limitation of Liability
To the maximum extent permitted by law, All About Feeders shall not be liable for any indirect,
incidental, consequential, special, or punitive damages arising from the use of our products,
services, or website.
Our maximum liability for any claim shall not exceed the amount paid for the applicable order.
Termination
We reserve the right to suspend or terminate access to our website, services, or customer
accounts at any time and for any reason, including violations of these Terms.
Any provisions that should reasonably survive termination shall remain in effect after
termination.
Contact Us
If you have any questions regarding these Terms, please contact us:
Email: customercare@aafeeder.com
Phone: 440-564-1045
Live Arrival Guarantee