Terms of Service

Last updated: July 19, 2024

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Shipping

We ship Monday through Friday. All orders are shipped according to the shipping schedule on our shipping page.

Packages will always be marked with “Live Animals”. A request to have your package shipped without a live animal label may result in your live arrival guarantee being voided.

Buyer will be emailed a tracking number after the package ships. It is the buyer’s responsibility to track their package and be prepared for its arrival. It is also the buyer’s responsibility to provide the correct address and contact information. If an order is returned due to an incorrect address, a refund will not be provided.

USPS Priority Mail shipping is included in the price of items in the FREE SHIPPING category only. Items chosen from outside of this category will require you to pay for shipping.

Shipping Options: Shipping options include USPS Priority Mail, FedEx Ground, FedEx 2-Day, FedEx Standard Overnight, UPS 3 Day Select, UPS 2nd Day Air and UPS Next Day Air. We reserve the right to change the shipping method should your chosen method be unavailable in your area.

Transit times are estimated, and items are not guaranteed to be delivered within the estimated transit time.

Weekends do not count as days in transit. Transit time refers to how many business days the package is expected to be in transit.

All orders are shipped according to our shipping schedule. We reserve the right to delay shipments based on weather conditions or to decrease the number of days a package is in transit. (For example, we will not ship large orders on Thursdays or Fridays unless we can ensure that they will be delivered before the weekend.)

We ship Monday through Friday. Extreme weather conditions may delay shipping.

We do not ship live products to Alaska, Hawaii, Canada or any international destinations.

We do not ship Dubia Roaches to Florida.

All About Feeders is NOT responsible for shipping errors, lost packages or delays.

Wholesale orders are shipped according to our wholesale shipping schedule. Wholesale items are not eligible for free shipping. All wholesale shipping costs are calculated to ensure the best prices. Wholesale orders are only shipped with FedEx 2-Day, FedEx Standard Overnight, UPS 2nd Day Air or UPS Next Day Air. If you would like your wholesale order held for pickup, please email us with the address of the facility you would like it held at.

Guarantee

The following must occur for guaranteed delivery on all orders:

The buyer must accept the package on the first delivery attempt.
The buyer must notify All About Feeders within 24 hours of receiving dead feeders with photos of all feeders.

Any order that is dead on arrival will be eligible for a refund or a replacement order. We reserve the right to only offer a refund should the weather not be suitable for shipping a replacement. Bug substitutions cannot be made for replacement orders.

If an order is partially dead on arrival, a refund or replacement will be offered for the portion that was dead on arrival.

During winter months, we include heat packs and insulated packing material based on a national weather map. Although we include heat packs, some temperatures are too severe for the heat packs to work. Please watch the weather forecast and plan accordingly when placing orders.

Contact Us

If you have any questions about these Terms, please contact us at customercare@aafeeder.com or call our office at 440-564-1045.

Accounts

When you create an account with us, you must provide us information that is accurate, complete and current. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Subscriptions

Due to inventory changes subscriptions are subject to change. If necessary, we will change your subscription to the next lower quantity and send you an email notification. If you want the subscription canceled, you will have to cancel it yourself.

Subscription costs reflect the current costs on our website. If a subscription is created during a sale, the cost may increase when the sale ends. Subscriptions can be canceled at any time.

Order Cancellation

We reserve the right to cancel any order for any reason and will notify you of that reason should we need to cancel your order.

If you wish to cancel an order that you placed, you must contact us before the order ships. Once the shipping label is printed, we will be unable to cancel the order or process any refunds.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.