Live Arrival Guarantee
At All About Feeders, we take pride in shipping healthy, high-quality feeder insects. Because live
insects are sensitive to shipping conditions, our Live Arrival Guarantee is available only when
the following requirements are met.
Eligibility Requirements
To qualify for our Live Arrival Guarantee:
- Order Protection must be purchased at checkout. Order Protection is a 3% fee that is
automatically added to each order. Orders without Order Protection are not eligible for
live arrival claims, replacements, or store credit. - The package must be accepted on the first delivery attempt.
- The customer must bring the package indoors and open it immediately upon delivery.
- The customer must notify All About Feeders within 24 hours of delivery if there are any
issues and provide clear photos of the insects and packaging. - The customer must provide accurate shipping and contact information when placing the
order.
If the package is left outside after delivery or is not brought inside immediately, the Live
Arrival Guarantee is void.
Weather Requirements
Live insects are highly sensitive to temperature extremes. To qualify for our Live Arrival
Guarantee, temperatures at the customer's location, All About Feeders' location (44065), and
the areas the package is expected to travel through must remain within a safe range of 20°F to
90°F during both daytime and nighttime hours throughout the estimated transit time.
If temperatures are expected to fall outside of this range, the shipment may not qualify for our
Live Arrival Guarantee.
If you have questions about temperatures at your location or along the shipping route, please
contact us at customercare@aafeeder.com before placing your order.
Weather Delays
To protect the health of your insects, we may delay shipments during periods of extreme heat or
cold.
Customers may request that an order ship despite weather concerns; however, orders shipped
at the customer's request during temperatures outside the approved range will not be covered
under the Live Arrival Guarantee.
Claims and Replacements
If an eligible order arrives dead on arrival, All About Feeders may provide either:
- A replacement order, or
- Store credit equal to the value of the affected insects
The resolution offered will be determined at our discretion.
If weather conditions are not suitable for a replacement shipment, store credit may be issued
instead. Bug substitutions cannot be made on replacement orders.
Shipping charges are non-refundable. If a replacement order is issued, the customer may be
responsible for any applicable shipping charges.
For partially affected orders, a partial store credit may be issued based on the quantity of insects
affected. Shipping charges will not be refunded for partial losses.
Winter Shipping
During colder months, we may include heat packs and insulated packaging when conditions
warrant. While these measures significantly improve survival during transit, they are not
effective in all weather conditions.
Some temperatures are simply too extreme for safe shipment, even with supplemental heat. We
encourage customers to review local weather conditions and plan orders accordingly.
Questions?
If you have any questions regarding our Live Arrival Guarantee, shipping conditions, or
weather-related concerns, please contact us at customercare@aafeeder.com before placing
your order.