When will my order ship?
Orders are shipped Monday through Friday. To see when your order is expected to ship, please
visit our Shipping Schedule page. This will provide the most up-to-date information regarding
processing times and shipping days.
Please keep in mind that live insects are sensitive to extreme temperatures. During periods of
extreme heat or cold, orders may be placed on hold until conditions improve to help ensure your
insects arrive safely. Weather-related delays are made with the health of your feeders in mind.
Most orders are shipped using expedited shipping methods to help ensure live arrival. Delivery
times vary depending on your location and the shipping method selected at checkout.
Please remember that shipping times are estimates and may be affected by carrier delays,
weather, or other unforeseen circumstances.
Do you guarantee live arrival?
Yes! We stand behind the quality of our insects and work hard to ensure they arrive healthy and
in good condition. Proper packaging, weather considerations, and shipping practices are all
used to help maximize live arrival.
Live arrival is guaranteed only on orders that include Order Protection at checkout.
Orders without Order Protection are not covered under our Live Arrival Guarantee.
If you experience any issues with a protected order, please contact us as soon as possible with
your order information and photos so we can assist you.
Can I change or cancel my order?
We begin processing orders quickly, so changes or cancellations are not always possible. If you
need to make a change, please contact us as soon as possible and we will do our best to help.
Can I track my order?
Yes! Once your order ships, you will receive an email containing your tracking information.
Can I schedule my shipment?
If you would like an order placed on hold until a specific date, please reach out to us at
customercare@aafeeder.com. Holds may not be possible once an order is shipped.
Do you offer discounts?
Yes! We offer several ways to save, including:
- Subscriptions: Save 10% on recurring orders
- Rewards Program: Earn points on every purchase
- Bundle Packs: Save when purchasing multiple feeders together
- Product Add-ons: Receive discounts on select foods and supplies when purchased
with feeders
Visit our Save Big page for more information.
Do you sell supplies for feeder insects?
Yes! We offer a variety of supplies, including insect foods, hydration products, and other items to
help maintain healthy feeder colonies.
Do I need an account to order?
No, you can place an order as a guest. However, creating an account allows you to earn reward
points, manage subscriptions, view order history, and access additional account features.
How do I manage my subscription?
After logging into your account, you can manage your subscriptions by pausing, canceling, or
creating new recurring orders. If you need help adjusting your subscription, contact us at
customercare@aafeeder.com.
Where are you located?
We are located in Newbury, Ohio. We offer local pickup by appointment ONLY Monday through
Friday from 7:00 AM to 3:00 PM
Do you sell wholesale?
Yes! We offer a wholesale program for qualifying customers. If you are interested in becoming a
wholesale customer, please contact us for more information.
I have another question. How can I contact you?
Our customer care team is happy to help! You can contact us through our website or email us at
customercare@aafeeder.com.