Live Arrival Guarantee
The following must occur for a Live Arrival Guarantee on all orders:
- The customer must accept the package on the first delivery attempt.
- The customer must bring the package inside and open it immediately after delivery.
- **If the customer is not home to bring the package inside immediately upon delivery All About Feeders can not and will not guarantee the bugs to be alive.**
- The customer must notify All About Feeders within 24 hours of receiving dead feeders with photos of all feeders.
- The temperature at the customers location, at All About Feeders location (44065) and the locations the bugs will travel during transit from All About Feeders to the customer must be in the safe range between 20-90 degrees Fahrenheit during day and night for the entire estimated transit time.
- Reach out to us if you have any questions about the temperature at our location, your location or transit locations – customercare@aafeeder.com
- **If the temperatures are outside of the above range the bugs will not be Guaranteed to arrive alive.**
- **During extreme temperatures outside of the range listed above All About Feeders may delay the shipments until temperatures return to the safe range. Customers can request the package to be shipped regardless of the temperature, however, if it is outside of the safe range the bugs will not be Guaranteed to arrive alive.**
Any order that is dead on arrival will be eligible for a refund in the form of store credit or a replacement order. We reserve the right to only offer a refund of store credit should the weather not be suitable for shipping a replacement. Bug substitutions cannot be made for replacement orders. Refunds in the form of store credit will not include the cost of shipping. The customer will be required to pay for shipping on the replacement order.
If an order is partially dead on arrival, a partial refund in the form of store credit will be offered. Partial refunds will not include any refund for the cost of shipping.
During winter months, we include heat packs and insulated packing material based on a national weather map. Although we include heat packs, some temperatures are too severe for the heat packs to work. Please watch the weather forecast and plan accordingly when placing orders.